Law Firms
Intake forms, client portals and document exchange — with a credibility problem the rest of the market does not have.
Advising clients on ADA exposure from a site that has some.
Law firm websites are marketing sites with a transactional core: an intake form, often a client portal, and a document exchange. The market position makes the exposure awkward. A firm with an accessibility, employment or civil rights practice is advising clients on obligations its own site may not meet, and opposing counsel notices things like that.
What's at stake: Beyond Title III, the practical cost is intake. A prospective client who cannot complete your enquiry form contacts the next firm on the results page, and you never learn that it happened.
This is you if
- The intake form uses placeholder text instead of labels
- The client portal is a vendor product nobody has evaluated
- Case documents are exchanged as scanned PDFs
- The firm advertises disability or employment practice areas
What we actually do, in order.
Fix intake first
The enquiry form is the revenue path. Labels, error handling, keyboard operation and confirmation, tested properly.
Evaluate the portal
Client portals and document exchange platforms get tested and, where they fail, escalated with citable findings and renewal leverage.
Deal with the documents
Scanned PDFs are the norm in legal and the least accessible format there is. Triage, convert what should be HTML, remediate what must stay.
Close the credibility gap
A published accessibility statement and an evidenced conformance position, which for a firm advising on this is worth more than the remediation itself.
Deliverables, not a status update.
- An intake journey that converts for every prospective client
- Client portal accessibility documented and escalated
- A workable approach to case documents
- A defensible position for a firm that advises on this
Services this draws on
Industry context: Law Firms
Other situations we're brought in for.
Real Estate & Property Listings
Listing search, map-based browsing, virtual tours and application forms — where fair housing sits alongside the ADA.
Read the use caseEvents & Ticketing
Seat maps, timed checkout and accessible seating inventory — where the ADA is specific about what online purchase must allow.
Read the use caseMunicipal Government Websites
Meeting the ADA Title II web rule across a sprawl of departments, portals, and decades of posted PDFs.
Read the use case