Accessibility work looks different depending on why you're doing it.
A school district facing an ADA Title II deadline, a hotel whose booking engine cannot sell an accessible room, and a software vendor stuck in procurement all need WCAG conformance — but the sequence, urgency, and deliverables are not the same. These are the 18 situations we're brought in for most often, and how each one runs.
Municipal Government Websites
Meeting the ADA Title II web rule across a sprawl of departments, portals, and decades of posted PDFs.
Read the use case Higher education institutionsColleges & Universities
Coordinating accessibility across hundreds of department sites, an LMS, and course content nobody centrally controls.
Read the use case Health systems, practices, and payersHealthcare Patient Portals
Scheduling, intake, and patient portals that work for the patients most likely to need them.
Read the use case Online retailers and multi-location brandsE-Commerce & Retail
Making the path from product page to confirmed order work for every shopper — and closing the highest-litigation-risk gaps.
Read the use case Software companies selling to government, education, and enterpriseSaaS Vendors in Procurement Review
Producing a defensible VPAT and closing the gaps it exposes — before accessibility stalls the deal.
Read the use case Financial services and insuranceBanks, Credit Unions & Insurers
Account opening, online banking, and claims flows that hold up to both regulators and screen readers.
Read the use case Organizations facing a complaint or lawsuitResponding to a Demand Letter
A fast, documented response when an accessibility demand letter or complaint arrives.
Read the use case Organizations rebuilding a website or productBuilding Accessibility Into a Redesign
Getting conformance as an output of the redesign instead of a remediation project six months later.
Read the use case HR and talent teamsCareers Pages & Hiring Portals
An application process a qualified candidate with a disability can actually finish.
Read the use case Any organization publishing documents at volumePDFs, Forms & Documents
Fixing the document library that most accessibility programs quietly skip.
Read the use case Public school districtsK-12 School Districts
District sites, parent portals and the classroom platforms families are required to use, under a Title II deadline.
Read the use case Charities, foundations and member organizationsNonprofits & Membership Bodies
Donation flows, member portals and grant applications, on a budget that assumes none of this was coming.
Read the use case Hospitality operators and multi-site venuesHotels & Restaurants
Reservation systems, accessible room information and the image-only menu — one of the most-litigated corners of Title III.
Read the use case Insurers, brokers and MGAsInsurance Carriers & Brokers
Quoting journeys, claims submission and policy documents, where a barrier has a direct financial consequence.
Read the use case Transit agencies and mobility operatorsTransit Authorities
Trip planners, real-time arrivals, fare payment and service alerts — for an agency that is a special district under Title II.
Read the use case Legal practices and in-house teamsLaw Firms
Intake forms, client portals and document exchange — with a credibility problem the rest of the market does not have.
Read the use case Brokerages, portals and property managersReal Estate & Property Listings
Listing search, map-based browsing, virtual tours and application forms — where fair housing sits alongside the ADA.
Read the use case Venues, promoters and ticketing platformsEvents & Ticketing
Seat maps, timed checkout and accessible seating inventory — where the ADA is specific about what online purchase must allow.
Read the use caseThe pattern holds even when the situation doesn't.
These cover the situations we see most, but the underlying work is consistent: understand which obligations apply, test honestly against WCAG Level AA, fix at the component level, and build the governance that keeps it true. If your situation isn't on this list, the first conversation is the same one.
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