Transit Authorities
Trip planners, real-time arrivals, fare payment and service alerts — for an agency that is a special district under Title II.
The riders who most need the trip planner are the ones it locks out.
Transit authorities are special district governments, which puts them in the April 26, 2027 group under the ADA Title II rule regardless of the population they serve. The digital estate is awkward: a trip planner built on a mapping component, real-time arrival boards that update without announcing, a fare app, and service alerts that matter most precisely when something has gone wrong.
What's at stake: Public transport is the mode disabled riders disproportionately depend on. An inaccessible trip planner or an unannounced service alert does not degrade the journey, it removes the ability to make it — and the agency's own accessibility mission makes that a reputational problem as much as a legal one.
This is you if
- The trip planner map cannot be operated without a mouse
- Real-time arrivals update on screen with nothing announced
- Service alerts are posted as images or PDFs
- The fare app has never been tested with a screen reader
What we actually do, in order.
Audit the rider journeys
Plan a trip, check an arrival, buy or load a fare, and find out about a disruption — on the website and in the app.
Fix live regions
Real-time information is the signature transit failure. Updates need to be announced appropriately without flooding the user.
Give the map a non-map path
A trip planner needs a fully operable alternative that does not depend on dragging or pointing, which also satisfies the newer WCAG 2.2 dragging criterion.
Make alerts accessible by construction
Alerts become structured text rather than images, so they work on every channel including feeds and assistive technology.
Cover procurement
Trip planning, ticketing and real-time platforms are usually licensed. Accessibility goes into the next specification.
Deliverables, not a status update.
- An operable trip planner with a non-pointer path
- Real-time updates that are actually announced
- Accessible, structured service alerts
- Accessibility requirements in the next platform procurement
Services this draws on
- Government Consulting
- Digital Transformation
- Product Management Consulting
- WCAG & Accessibility Compliance
Industry context: Municipal Government
Other situations we're brought in for.
Law Firms
Intake forms, client portals and document exchange — with a credibility problem the rest of the market does not have.
Read the use caseReal Estate & Property Listings
Listing search, map-based browsing, virtual tours and application forms — where fair housing sits alongside the ADA.
Read the use caseEvents & Ticketing
Seat maps, timed checkout and accessible seating inventory — where the ADA is specific about what online purchase must allow.
Read the use case