Hotels & Restaurants
Reservation systems, accessible room information and the image-only menu — one of the most-litigated corners of Title III.
Booking is a regulated transaction, and the menu is usually a picture.
Hospitality sits in a heavily litigated part of Title III, and hotels carry a specific extra obligation: reservation systems must describe accessible rooms in enough detail for a guest to decide whether the room works for them, and allow those rooms to be booked in the same way as any other. Restaurants have a simpler and more universal failure — the menu is a photograph or a flat PDF, and therefore unreadable.
What's at stake: A guest who cannot determine whether a room meets their needs books elsewhere, and a diner who cannot read the menu chooses a different restaurant. Both decisions happen silently, and both are the kind of thing demand letters are built from.
This is you if
- Menus are published as images or print-designed PDFs
- The booking engine is a third-party system nobody has tested with a screen reader
- Accessible rooms cannot be booked online, only by phoning
- Room descriptions say "accessible" without describing anything specific
What we actually do, in order.
Fix the menu properly
Menus become real HTML rather than pictures of text. It is the cheapest high-impact fix in hospitality and it helps search and mobile at the same time.
Audit the booking path end to end
Search, date selection, room comparison, guest details, payment and confirmation, with assistive technology, including the accessible-room path specifically.
Describe rooms in useful detail
Enough specificity for a guest to judge suitability, rather than a checkbox labelled accessible.
Escalate to the booking platform
Most reservation engines are licensed. Findings are written to be citable, raised formally, and carried into renewal terms.
Standardise across sites
Multi-site operators get the fixes at template level so every property inherits them instead of each one being remediated separately.
Deliverables, not a status update.
- Readable, accessible menus across every venue
- A tested booking journey including accessible inventory
- Room descriptions that support a real decision
- Documented vendor findings and renewal leverage
Services this draws on
Industry context: Hospitality
Other situations we're brought in for.
Insurance Carriers & Brokers
Quoting journeys, claims submission and policy documents, where a barrier has a direct financial consequence.
Read the use caseTransit Authorities
Trip planners, real-time arrivals, fare payment and service alerts — for an agency that is a special district under Title II.
Read the use caseLaw Firms
Intake forms, client portals and document exchange — with a credibility problem the rest of the market does not have.
Read the use case